TrinityIP Support
At TrinityIP we want you to feel comfortable and assured. There is always a professional, experienced, technically adept customer support analyst at your disposal. 24/7. United States-based. Native English speaking.
No long list of frequently asked questions, no video tutorials or support pages (unless you want to see them). All TrinityIP clients receive 24/7 support from a real person, in real time.
Got a question? Call. Or send in an email. In the event we cannot respond immediately we will get back to you promptly.
Hosting based support is always included with your hosting service. Support for your website is offered by the hour, with several support plans available, as well à la carte support, depending on your requirements and yor budget.
Pick A Plan
Note: even à la carte customers need to first sign up
for an account to receive support.
Signing up is FREE.
| Plan A | Plan B | Plan C | à la Carte Service |
| $50/month - includes 1 FREE hour of support and 15% discount on each additional hour accrued in a calendar month | $199/month - includes 3 FREE hours of support and 25% discount on each additional hour accrued in a calendar month | $250/month - includes 5 FREE hours of support and 35% discount on each additional hour accrued in a calendar month | $85/hour - non-subscription as-needed support prioritized behind all other subscriber requests.(no exceptions) |
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All time is counted in 15-minute increments with no minimum except for the à la Carte Service where time is counted with a one-hour minimum.
IMPORTANT: All support requests MUST be sent by email to support@trinityip.com for fastest service.
From E-mail to E-Commerce, Helping Businesses with Effective Web Presence